Frequently Asked Questions
What types of senior healthcare and living options do you refer clients to in my area?
We provide personalized, no-cost referrals to a wide range of options, including in-home non-medical care (companionship, personal care, meal prep), skilled home health (nursing, therapy via Medicare/Medicaid providers), assisted living communities, memory care / dementia facilities, independent living, and geriatric care management services. Our national focus senior communities help us match your loved one's needs, budget, and preferences.
Is your referral service free for families, and do I have to pay?
Yes, our services are completely free to seniors and their families. We are compensated by the providers and communities we refer to (when a placement or ongoing service begins), so there is never a fee charged to you. This allows us to offer unbiased guidance focused solely on the best fit for your situation.
How do you determine the right senior care or living option for my loved one?
We start with a free, no-obligation consultation by video, phone or in-person, to understand medical needs, daily activities, mobility, cognitive health, budget, location preferences, and any special requirements (e.g., dementia support or post-hospital recovery). We then match those details to vetted local options in nearby areas, provide pros/cons comparisons, and help arrange tours or assessments.
What is the difference between in-home care referrals and assisted living / memory care placements in the area.
In-home care (non-medical or skilled) allows seniors to stay safely in their own Plano home with help for daily tasks, medication reminders, or nursing. Assisted living provides 24/7 support in a community setting with meals, activities, and help with bathing/dressing. Memory care is specialized for Alzheimer's/dementia with secure environments. We refer to both based on independence level—many families start with in-home care and transition later if needs increase.
Do you work with insurance, Medicare, Medicaid, or long-term care policies for referrals in Texas?
We guide families on coverage options and refer to providers that accept Medicare (for skilled needs), Medicaid (waiver programs like STAR+PLUS for eligible Texans), private pay, long-term care insurance, and VA benefits. While we don't bill insurance directly, we connect you with near-by agencies that do and help explain eligibility for programs common in the area
How quickly can you help set up care or a placement for a senior in our area?
Many in-home care referrals can start within days to a week after assessment (depending on caregiver availability and urgency). Assisted living or memory care placements typically take 2–6 weeks, including tours, applications, and move-in coordination. For urgent needs (hospital discharge, sudden decline), we prioritize fast-track options and work with local Plano hospitals, doctors, and discharge planners